While most conflict between clients and clinicians can be addressed directly, in accordance with the State of Texas, we provide information below to assist your pursuit of a report. Our relationships with our clients are extremely important to us, and we appreciate the opportunity to try to handle any issues that come up. Please always feel free to reach out to provide feedback by contacting the practice at info@mend-counseling.com

Alternatively, some may have had wonderful experiences with their clinician and like to show support for their practice. Google reviews may be left for Mend Counseling, PLLC here.

Business Violation Concerns

If you believe you have been a victim of fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint. Click here to learn more about your consumer rights.

Records Request

We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, records can be requested by emailing info@mend-counseling.com. Administrative charges may apply.

License Violation Concerns

If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board. Click here to access the Texas Code.

Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system (800) 821-3205

Good Faith Estimate

Under the "No Surprises Act," as of January 1, 2022 medical facilities are required to provide a "Good Faith Estimate" to patients not planning to use insurance. This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. Please let your provider know if you plan to seek services as a self-pay client, and this can be provided to you. For more information go to: https://www.cms.gov/nosurprises.